NORTH STAR · Help Atlas exchange

seed merchant operator help desk

Plug into four support lines covering 256 blooms — accounts, dispatch, stem care, and payment.

Patch board

Operator direct

Contact seed desk support@northstarstorage.in

Monday to Saturday, 9:00 AM - 6:30 PM

Line 01 · connected

Account & checkout

Sign-up, OTP verification, and cart sync before you order seeds.

Ticket 01-01 How do I create an account?

Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the Account page to verify before checkout.
Ticket 01-02 Why must my email be verified?

Verified email ensures order confirmations, tracking updates, and seed desk replies reach you. Resend the OTP anytime from Account if it expired.
Ticket 01-03 Where is my order history?

Sign in and open My orders to view past seed purchases, totals, and dispatch updates synced to your account.

Line 02 · connected

Track seed dispatch, raise tickets, and manage cancellations.

Ticket 02-01 How do I track a seed order?

Use your order number and email on Track order. Status emails are sent after checkout and when dispatch milestones change.
Ticket 02-02 Can I cancel or request a refund?

Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our seed desk responds during working hours.
Ticket 02-03 When will I receive confirmation?

An order confirmation email is sent immediately after checkout. UPI prepaid orders proceed to the payment gateway; COD orders are queued for moisture-safe packing once confirmed.

Line 03 · connected

Moisture-safe packing, storage tips, and quality claims for sowing lots.

Ticket 03-01 How are seeds packed for shipping?

Seeds are packed in moisture-safe packets to protect germination quality during transit. Hybrid and fine seed lots receive extra sealing where needed.
Ticket 03-02 What if my order arrives damaged or wrong?

Report quality concerns within 24 hours of delivery with photographs. See our Refund policy for eligibility and claim steps.
Ticket 03-03 How should I store seeds after delivery?

Keep packets cool, dry, and sealed until sowing. Avoid humidity and direct sunlight. Use within the recommended sowing window printed on the variety listing.

Line 04 · connected

UPI, COD, prepaid shipping, and delivery coverage across India.

Ticket 04-01 Which payment methods are accepted?

We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.
Ticket 04-02 Do prepaid orders get free shipping?

Yes — UPI prepaid seed orders include free standard shipping. You are redirected to the payment gateway after placing the order.
Ticket 04-03 Do you deliver across India?

Yes — we deliver nationwide subject to courier serviceability. Review the Shipping policy for zones and handling details.